Billing / Refund Policy

Locum Connect Billing Policies for Services.

Subscription Billing:

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their initial Locum Connect subscription.
Customers may cancel their subscriptions at any time, unless pre agreed contract terms are agreed and in place that details such services via a separate set of product and service terms and conditions In the event of cancellation, customers will still have access to their applications through the end of their current billing period or contract term. Locum Connect will not prorate any portion of unused subscription services. All subscription fees are non refundable.

Billing Cycle Credit/Debit Card Billing:

All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, Locum Connect will attempt to charge the card on file for 7 days.

Delinquent Accounts:

All accounts and services 7 days past due may be disabled until balances are paid in full. When disabled, all access and service will be suspended and data or access to software will be unavailable.


After an account is delinquent 60 days, it will be cancelled due to nonpayment. Once cancelled, the customer will not be able to recover any files from the software until the account is current. Application data will be stored for 90 days post cancellation. After that, application data will not be available.


If a customer initiates a chargeback, Locum Connect may assess a £25.00 processing fee for each individual chargeback

Payment Methods:

Locum Connect accepts payments via credit/debit card only for its services and subscriptions. Transactions shall be processed by a secured gateway checkout. Payment by any other means, such as by BACS is on a per­customer basis and must be agreed to by Locum Connect in advance with a valid credit account in place. Cheques are not accepted. All payments must be paid in GB pounds sterling and issued from a U.K. bank. Payment by BACS is acceptable only for prepayment of six or twelve months of subscription
services in advance. Locum Connect currently accepts, MasterCard credit/debit cards, Visa credit/debit cards.


Cancellations must be in writing via email or to Locum Connect at Verbal requests to cancel do not constitute acceptance of any cancellation. Only written or electronic email requests made will create a cancellation request. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received. Closing an account with Locum Connect cannot be done by simply cancelling
the credit/debit card. Locum Connect will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that account cancellation is done by issuing your request in
writing or electronic communication with Locum Connect to ensure account closure.
Cancellations will be confirmed back in writing to you including the last day of service (end of current billing cycle) Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third ­party collection service.

Billing Disputes:

As a current or prior customer of Locum Connect, each customer agrees to provide Locum Connect 30 days to attempt settlement of any billing dispute before disputing with any third­ party credit/debit card company or bank. Locum Connect must be the first option in billing disputes. Should Locum Connect receive a chargeback from a third­ party credit/debit card company or bank on the customer’s behalf before Locum Connect has been given a chance to resolve the issue, Locum Connect has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Locum Connect retains the right to collect on any rendered services or fees that are due. Locum Connect will submit any disputed amounts to a collection agency. Once a chargeback has been received, Locum Connect will immediately suspend the account until the matter is resolved.


For consumers (i.e. individuals buying Locum Connect services for themselves rather than for a business) a Consumer has the right to cancel within seven days of their contract start date providing the services have not been delivered.
In the case of cancellation within the seven ­day period, a full refund will be applied free from any fees with exception to where services have been delivered, then no refund is applicable. Variation to this refund policy. Locum Connect services or other consultancy services delivered and completed either by stage or in full, that have been delivered by telephone, video call or onsite face to face services, are specifically custom to the client and are excluded from this
refund policy. For consumers, post the initial seven­ day period from purchase, the subscription and service fees are non refundable and any cancellation of services will be subject to the clauses.